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Delivery & Returns

Delivery Options

Standard mainland UK Delivery is £3.95 on orders of up to 2Kg

Orders over 2Kg will be priced in line with Royal Mail

Orders placed will be packaged and dispatched within 3 working days (subject to stock).

Orders are dispatched with the aim of delivery being made within 5 -7 working days (subject to carrier).

 

Returns Policy

We want you to be happy with your purchases. Please check all items immediately upon receipt. If an item arrives damaged or is faulty please inform us within 48 hours of delivery via email, phone or via the “contact us” page of our website.

Please take a photograph of any damage (including outer packaging).

For any damaged or faulty goods, we will either replace the item for you or offer you a refund to the full amount.

If for any reason you are unhappy with your purchase or you have changed your mind and would like to return it, please contact us by email, phone or via the “contact us” page of our website within 14 days from the day the item was delivered stating that you wish to return an item.

The following items are non-returnable unless they are faulty or incorrectly described

Personalised items

Perishable Items such as food.

Once you have informed us about returning an item you have a further 14 days in which to return it. We will be happy to refund you for the item purchase price if items are returned to us unused and in perfect condition with the original packaging.

We will not refund the original postage charge or pay for the return postage, unless a return is due to goods being faulty or due to an error on our part when we will refund the original delivery charge for the returned item(s) and reimburse you for reasonable return postage costs. We cannot be held responsible however for goods that do not reach us due to the carrier or unforeseen circumstances.

Refunds can take up to 14 days from receipt of returned item(s). Where goods are returned by you in accordance with your rights and in accordance with our returns policy, we will credit the Payment Card or Paypal account used to make the original purchase with the appropriate amount.